Do you have a question or comment?
We are happy to help you. Check whether your question is listed here or use the form below. We will contact you as soon as possible.
- Can I change or cancel my booking?
The cancellation policy for your booking varies based on the selected room rate.
Non-Refundable Rates: If you opt for the non-refundable rate, it means you're getting a great deal, but do keep in mind that these bookings require full prepayment at the time of booking and cannot be changed or cancelled.
Flexible Rates: With our flexible rates, you have the freedom to pay later, and cancellation is free until 16:00 hours CET one day before your scheduled arrival.
Please note the following important details:
Early Departure: If your plans change, and you leave early, there will be an additional charge for the first night following your departure.
No Show: In the event of a no-show, you will be responsible for the cost of the first overnight stay, and subsequent booked nights will be forfeited.
If you made your booking directly through our website, you have the flexibility to manage your booking online. Simply visit our Change or Cancel Booking page, and all it takes is your email address and booking number (found in the confirmation email) to make adjustments.
Rate Changes: Tweaking your booking? Just be aware that modifications may result in a change to the rate.
- Where can I park?
Next to the station is the Q-park De Colonel public parking garage. Charges for a parking space are €14 per 24 hours and can be paid directly in the garage. It is possible to reserve a parking space via the Q-park website itself: www.qpark.nl
The address of the parking garage is Stationsplein 17.
- Is the hotel wheelchair friendly?
All floors in the hotel can be reached via the lift. Ask about the rooms with an adapted bathroom if you are less good at walking.
- Can I pay safely online?
You pay securely with credit card or IDEAL via our secure payment link when making your booking online.
- Is there Wi-Fi in the hotel?
We offer free Wi-Fi throughout the hotel. So it doesn't matter if you are in your room, in our lobby or in our restaurant; you have a free connection everywhere.
- What are the check-in and check-out times at Designhotel Maastricht?
Check-in at Designhotel Maastricht is from 15:00, and check-out is until 12:00.
- Can I get a late check-out?
Extend your stay with late check-outs, subject to availability and a nominal fee. For details, enquire at the hotel.
- Is it possible to check in earlier if I arrive before 15:00?
We do our utmost to ensure that your room is ready on time. If you arrive before 15:00 and we don’t yet have any rooms available, there is always the possibility to leave your luggage in the hotel until the room is ready.
- How do I get to the Vrijthof from the hotel?
When you walk out of the hotel, turn right and walk straight on to the Sint Servaasbrug. You cross this (just momentarily enjoy the beautiful view) and then you walk straight on till just before the large department store de Bijenkorf. Once again, turn right again and walk into Maastricht's largest shopping street. Following the bend, turn left and at the very end of this large shopping street is the Vrijthof.
- Can an extra bed be provided in my room?
An extra bed will not fit in all types of rooms. You should therefore always consult us before making a reservation. We will gladly have a look together with you at the best opportunity.
- As of what age can I book a room?
Eden Hotels has clear rules for making a reservation and minimum age. You must be at least 18 years old to make a booking and stay at our hotels without a parent or guardian.
- May I bring my pet along to the hotel?
Although we really like dogs, cats and rabbits, we like to be considerate to everyone. Unfortunately, your pet is not allowed to sleep in our hotel.
- Can I dine at the hotel?
We do have a private dining, and we are surrounded by restaurants with diverse cuisines. We will be pleased to share our dining tips with you.
- Can I book several rooms at once?
Of course you can. From 10 rooms or more belonging to one group, booked separately or through one group reservation, special group conditions always apply. Please contact the hotel's reservation department to agree on these, so that there are no surprises.